Privacy Policy

1. Introduction

Welcome to MailNab (“we,” “our,” or “us”). We provide a website tracking and email capture service that helps website owners collect email addresses entered into forms on their websites. We are committed to protecting your privacy and handling your personal information transparently and lawfully.

By accessing or using our service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Scope of Policy

This Privacy Policy applies to:

• Our marketing website (mailnab.com)
• Our web application (app.mailnab.com)
• Personal information collected from you as a registered user of MailNab
• Data collected via our email capture script on third-party websites

We act as a data processor on behalf of our users (data controllers) who install our script on their websites. Our users are solely responsible for ensuring lawful data collection on their websites.

3. Information We Collect

Account Information

When you sign up, we collect your name, email address, password, and optional company name and contact information.

Marketing Website Data (mailnab.com)

• Contact form submissions and demo requests
• Newsletter signups and marketing communications preferences
• Website analytics (page views, referrers, device information)
• Lead generation and conversion tracking data

Application Usage Data (app.mailnab.com)

We may collect log data such as your IP address, browser type, pages visited, and actions within the MailNab dashboard for service functionality and improvement.

Visitor Email Data (Collected on Your Behalf)

We process and store data collected through your websites, including:

• Captured email addresses
• Form identifiers and source information
• Page URLs where capture occurred
• Timestamps and metadata

This data is collected and processed on your behalf and under your responsibility as the data controller.

4. Cookies and Tracking Technologies

We use cookies and similar technologies across our domains:

Marketing Website (mailnab.com)

• Analytics Cookies: Google Analytics for website performance tracking
• Marketing Cookies: Conversion tracking and advertising optimization
• Functional Cookies: Contact form functionality and user preferences

Application (app.mailnab.com)

• Essential Cookies: Authentication, session management, and security (always active)
• Functional Cookies: User preferences, dashboard settings, and personalization
• Analytics Cookies: Application usage optimization and performance monitoring

You can manage your cookie preferences through our cookie banner, which appears on your first visit. Essential cookies cannot be disabled as they are necessary for the service to function.

5. How We Use Your Information

• To provide, maintain, and support the MailNab service
• To process your account registration and authentication
• To contact you with account-related updates and service notifications
• To send marketing communications (with your consent)
• To ensure technical functionality and monitor misuse
• To improve our service and user experience
• To provide customer support and respond to inquiries
• To comply with legal obligations and resolve disputes

We do not use or sell email addresses collected from your websites. These are treated as confidential and accessible only by you.

6. Data Sharing and Third-Party Services

We may use trusted third-party providers for:

• Infrastructure hosting (cloud services)
• Analytics and performance monitoring
• Communication and email delivery
• Payment processing (for paid plans)
• Customer support tools

These providers only process data on our behalf and under strict confidentiality agreements. We do not sell, rent, or share your personal information with third parties for their marketing purposes.

7. Your Rights and Responsibilities

Your Rights

Under applicable privacy laws (GDPR, CCPA, etc.), you have the right to:

• Access your personal information
• Correct or update your data
• Delete your account and associated data
• Export your data in a portable format
• Withdraw consent for marketing communications
• Object to processing based on legitimate interests

Your Responsibilities as a MailNab User

As a MailNab user, you are considered a data controller under laws like GDPR and CCPA. You are solely responsible for:

• Displaying appropriate privacy notices on your website
• Obtaining valid user consent before collecting emails
• Providing a mechanism for data subjects to exercise their rights
• Ensuring your use of MailNab complies with all applicable privacy laws
• Implementing proper cookie consent mechanisms on your websites

8. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Access restrictions and authentication controls
• Regular security monitoring and vulnerability assessments
• Secure data centers and infrastructure

However, no method of internet transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain collected data for as long as necessary to:

• Provide the MailNab service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Meet legitimate business purposes

You may request deletion of your data at any time by contacting us. Upon account deletion, we will remove your personal information within 30 days, except where retention is required by law.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

11. Children’s Privacy

MailNab is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information promptly.

12. Marketing Communications

With your consent, we may send you:

• Product updates and new feature announcements
• Educational content and best practices
• Promotional offers and service information

You can opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on this page with an updated “Last modified” date. For material changes, we will provide additional notice via email or prominent website notification.

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy, want to exercise your rights, or need to contact us regarding privacy matters:

Support: [email protected]
Website: https://mailnab.com

For urgent privacy matters or data protection concerns, please mark your communication as “Privacy Request” for priority handling.